Customer Care Associate


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Address: 140 East Hinks Lane

City: Sioux Falls

State: SD

Zip Code: 57104

Location: Sioux Falls Distribution Center and Corporate Offices - 99

Department: Customer Service

Type: Full Time

Base Salary: $16.00 Hourly

Expires: December 7, 2021

JOB SUMMARY:

Grow with our family as a Customer Care Associate at our Furniture Mart USA Corporate Office in Sioux Falls, SD! Make a positive difference by playing a key role in achieving our customer satisfaction! This exciting opportunity allows you to utilize your excellent customer service skills while being a part of a fun, friendly, family-like team. NO sales or collections involved!

  • Full-Time (40 hrs/wk): Monday–Friday, 10:00AM-7:00PM Competitive Wage: $16/hour
    • EVERY OTHER Weekend

  • Answer incoming calls from customers

  • Order parts for our customers, stores, and warehouses

  • Schedule sales orders, exchanges, credit memo's, and in-home repairs

  • Follow-up with customers

  • Process cancellations & reschedule deliveries

  • Contact customers to schedule furniture deliveries

WHAT DO WE OFFER?

  • $ Competitive Wages $
  • Excellent Benefits Package including Medical/Dental/Vision/Life/Disability/Flexible Spending Plan/Health Savings Account/Paid Time Off/Employee Assistance Program/Referral Bonus/Profit Sharing 401(k)Plan with Employer MATCH!
  • Great Employee & Family Discounts on our beautiful furniture, mattresses, and accessories!
  • Casual Dress Attire 

REQUIREMENTS/QUALIFICATIONS:

  • Upon job offer, must be able to pass a background check prior to starting employment
  • Computer and telephone experience required
  • Ability to listen and effectively resolve problems  
  • Ability to act calmly under stressful conditions
  • Exhibit excellent verbal communication and listening skills
  • Possess customer-satisfaction focus with excellent customer service and interpersonal skills

HOW TO APPLY: 

IN PERSON at Furniture Mart USA Corporate Office - 140 E Hinks Lane, Sioux Falls, SD 57104

ONLINE at furnituremartusa.com/careers 

 

Furniture Mart USA is an Equal Opportunity Employer