Service & Installation Manager (04)

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City: Sioux Falls

State: SD

Address: 2101 West 41st St


Store: Furniture Mart USA

Zip Code: 57105

Department: Service Repair


9/6/2017 12:10:19 AM

Job Summary:

Carpet One in Sioux Falls is seeking a Service & Installation Manager to join our retail and commercial floor covering team!This is a great career opportunity for a results-driven, outgoing, effective communicator with a proven track record of providing outstanding customer service and facilitating timely problem resolution.  


The Service & Installation Manager manages and coordinates the many details of carpet and hard surface flooring installations. This position oversees our contracted flooring installers to assure quality, eliminate service issues, and achieve installation excellence.   This includes job site inspections, vendor and customer relations, material management, and claims resolution.


Primary Responsibilities:

•Oversight of all installation and service of flooring

•Troubleshooting any installation/flooring issues to determine best solution for the customer

•Managing all warranty related claims or service issues, resolving issues quickly and effectively

•Assisting with installers/crew interviews

•Monitoring workmanship of installers and maintaining relationships with current installers

•Facilitating communication between sales staff and installers through coaching and training

•Pursuing the Carpet One Installation Excellence program

•Maintaining and continually enhancing professional knowledge of flooring product and installation best practices


This is a full-time position offering competitive compensation with a comprehensive benefits package including medical, dental, vision, life & disability insurance, PTO/Sick pay, 401(k)/Profit Sharing, excellent employee discounts on furniture, accessories and flooring plus free access to the company’s fitness center, and more! 


•Qualified candidates should have several years of flooring and management experience with a working knowledge of materials and installation methods

•Prior construction industry and/or residential renovation experience, a plus

•Ability to solve problems

•Computer proficiency

•Detailed, organized, and thorough

•Excellent communication and customer service skills are essential  

•Acceptable driving record per insurer’s standards

Contact us at:

Apply in person at Carpet One (located at 2101 West 41st Street, Sioux Falls, SD  57105) or through our website,


Furniture Mart USA is an Equal Opportunity Employer.