Delivery Office Lead


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Address: 140 East Hinks Lane

City: Sioux Falls

State: SD

Zip Code: 57104

Location: Sioux Falls Distribution Center and Corporate Offices - 99

Department: Customer Service

Type: Full Time

Expires: May 31, 2021

JOB SUMMARY: 

Grow with our family as a Delivery Office Lead at our Furniture Mart USA Corporate Office in Sioux Falls, SD! This position is responsible for the efficient operation of the Delivery Scheduling department, while also creating a positive experience for our internal and external customers.  Enjoy having a variety in your workday and striving to provide quality customer service all while being a part of a fun, friendly, family-like team! 

  • Full-Time (40 hrs/wk): Sunday, 11:00am-6:00pm, Monday-Thursday, 10:00am-7:00pm
  • Contact customers to schedule furniture deliveries
  • Answer incoming delivery office calls, as well as calls from Sales Associates/Store Managers
  • Compile and analyze Delivery Office Associate phone stats.
  • Train, develop and motivate team to exceed performance goals. 
  • Backup the Delivery Office Supervisor in preparing, and revising department staffing schedule

WHAT DO WE OFFER?  

  • $ Competitive Wages $
  • Growth Opportunities – With our promote-from-within-first philosophy, our employees can grow with us as they develop their strengths, expand in their roles, and consider other promotional opportunities within the company!
  • Excellent Benefits Package including Medical/Dental/Vision/Life/Disability/Flexible Spending Plan/Health Savings Account/Paid Time Off/Employee Assistance Program/Referral Bonus/Profit Sharing 401(k)Plan with Employer MATCH!
  • Great Employee & Family Discounts on our beautiful furniture, mattresses, and accessories!
  • Casual Dress Attire

REQUIREMENTS/QUALIFICATIONS: 

  • Upon job offer, must be able to pass a background check prior to starting employment
  • Computer and telephone experience required
  • Reliable, detail-oriented, and a team player
  • Exhibit excellent verbal communication and listening skills
  • Possess customer-satisfaction focus with excellent customer service and interpersonal skills

HOW TO APPLY: 

IN PERSON at Furniture Mart USA Corporate Office - 140 E Hinks Lane, Sioux Falls, SD 57104

ONLINE at furnituremartusa.com/careers 

 

Furniture Mart USA is an Equal Opportunity Employer